How do I cancel my order?

Created by Hara Mihailidou, Modified on Mon, 16 May 2022 at 12:25 PM by Hara Mihailidou

To cancel your order please email us your order reference number (available under the 'Order details' page at support@todelli.com or message us by clicking the chat bubble on the bottom right of this screen. We will reply to you, cancel your order and refund the full amount if:

  • The cancellation happens before the order arrives 
  • Or within four days after the order arrives
  • We will request proof of evidence of the day that the order arrived and of its condition, plus the reason you are cancelling.
  • Todelli aims to reimburse shipping costs if the reason for the return is that the product arrived damaged or was misrepresented on the site.
  • Delivery charges might not be refunded if the order has been sent and the reason for return is that you changed your mind.

Please don’t throw away any of the products received before you’ve spoken to a member of our team.

Producers will be notified by email as soon as your cancellation request has been processed.
For any questions about your order, you can also email us at support@todelli.com or message us by clicking the chat bubble on the bottom right of this screen.

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