Refunds & Reimbursements

Created by Hara Mihailidou, Modified on Wed, 11 May 2022 at 11:46 AM by Hara Mihailidou

Do I have to pay for a product to be returned back to me?

If the reason for the return is that the product arrived damaged or was misrepresented on the site then you will have to arrange for the product to be returned to you as well. In any other case, if the customer's reason for return is that they changed their mind, then Todelli will arrange for your product to be picked up and delivered back to you at no cost to you.


If a product is returned, will I be reimbursed the initial shipping cost?

Todelli aims to reimburse outbound shipping costs up to the amount originally paid by the customer, provided that the customer's reason for return is that they changed their mind.


We will unfortunately not be able to offer reimbursement if the reason for the return is that the product arrived damaged or was misrepresented on the site.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us how can we improve this article!

Select atleast one of the reasons

Feedback sent

We apprciate your effort and will try to fix the article