Todelli and its community of producers are committed to making sure you are completely satisfied with your purchase and experience. Due to the nature of our products, you have a 14 day return period for every item on the platform. If you decide to return a product, please follow the steps below:
Step One:
Contact [email protected] to let us know you'd like a cancellation/refund and the reason for the cancellation or return. Please quote your order reference number (available under the 'Order details' page).
Important: please don’t throw away any product before you’ve spoken to Todelli and agreed that doing so won't affect any refund or replacement.
Step Two:
If you have already received the item and have received confirmation or acceptance of return from Todelli, we will arrange to ship the item(s) back to the seller. Please note that you’ll have to pay the cost of shipping for the returned items if the reason for the return is that you changed your mind. If the reason for the return is that the product arrived damaged or was misrepresented on the site then the seller will be charged for the return shipping cost.
Step Three:
Todelli will process the refund directly to your payment card in no more than:
· 14 days after the day the product is received by the seller; or
· If earlier, 14 days after the date you provide evidence that you have returned the product to the seller; or
· if there were no goods supplied, 14 days after the day on which you informed the seller or us (via Step 1 above) about your decision to cancel your order.
If you aren't satisfied for any reason with a product purchased through Todelli, please notify us at [email protected] and we will do our best to help.
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