What are the packaging and delivery guidelines?

Created by Hara Mihailidou, Modified on Fri, 13 May 2022 at 11:07 AM by Hara Mihailidou

Delivery

  • All products should be sent via a fully traceable and insured method of shipment
  • For products being shipped outside the UK, a service should be used which supports sending packages delivery duty paid, and this option should be selected to ensure that all duty and import tax is billed back to the sender
  • All information declared in any accompanying paperwork should be complete and truthful, including the value and purpose of the shipment


Todelli returns arrangements

  • Todelli will pay for and arrange the return of all products under Todelli's sitewide 4-day returns guarantee by customers who have changed their mind
  • We ask for all products returned by customers to be prepared in their original packaging for the return journey and will accept no liability for damage sustained on the return products not packed in line with these guidelines
  • If a customer is returning their products because they have changed their mind then the refund will be issued once and only when the products reach the initial seller. Todelli will be responsible for the communication between the customer and the seller.

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